How do I clear my browser cache to resolve login issues?

Welcome to AMS Veltech. The AMS Veltech Portal, a vital tool for students and faculty at Vel Tech University, streamlines academic tasks like checking attendance, accessing exam schedules, and registering for courses. However, login issues can occasionally disrupt access to this platform. One common and effective solution to resolve these issues is clearing your browser cache. This article provides a comprehensive guide on why clearing your browser cache is essential, how to do it across popular browsers, and additional tips to ensure smooth access to the AMS Veltech Portal.

Why Clear Your Browser Cache?

A browser cache stores temporary files, such as images, scripts, and other website data, to speed up page loading during subsequent visits. While this improves browsing efficiency, cached files can sometimes become outdated or corrupted, leading to issues like failed logins, error messages, or outdated content on the AMS Veltech Portal (accessible at ams.veltech.edu.in). Clearing the cache removes these files, forcing the browser to fetch fresh data from the server, which can resolve many login-related problems.

Read Also: Does Veltech accept JEE Main scores for engineering admissions?

Common symptoms indicating a need to clear the cache include:

  • Error messages like “Invalid Credentials” despite correct login details
  • The portal is loading an outdated version of the website
  • Inability to log in or frequent session timeouts
  • Missing or broken features, such as course registration forms

Step-by-Step Guide to Clear Browser Cache

Below are detailed instructions for clearing the cache on the most commonly used browsers: Google Chrome, Mozilla Firefox, Microsoft Edge, and Safari. These steps are accurate as of August 2025 and tailored to address login issues for the AMS Veltech Portal.

Google Chrome

  1. Open Chrome Settings:
    • Click the three-dot menu in the top-right corner of Chrome.
    • Select Settings from the dropdown menu.
  2. Navigate to Privacy and Security:
    • Scroll to the Privacy and Security section.
    • Click Clear browsing data.
  3. Select Data to Clear:
    • Choose the Advanced tab for more options.
    • Set the time range to All time to ensure a complete cache clear.
    • Check “Cached images and files” (you may uncheck other options, such as cookies, unless necessary).
  4. Clear the Cache:
    • Click Clear data.
    • Wait for the process to complete, then close and reopen Chrome.
  5. Test the Portal:
    • Visit ams.veltech.edu.in and attempt to log in using your VTU number and password.

Mozilla Firefox

  1. Access Firefox Options:
    • Click the three-line menu in the top-right corner.
    • Select Settings.
  2. Go to Privacy & Security:
    • Scroll to the Cookies and Site Data section.
    • Click Clear Data.
  3. Choose Cache to Clear:
    • Check “Cached Web Content” and uncheck “Cookies and Site Data” unless you want to clear login sessions.
    • Click Clear.
  4. Restart Firefox:
    • Close and reopen the browser.
    • Navigate to the AMS Veltech Portal and attempt to log in again.

Microsoft Edge

  1. Open Edge Settings:
    • Click the three-dot menu in the top-right corner.
    • Select Settings.
  2. Select Privacy Settings:
    • Go to Privacy, search, and services.
    • Under Clear browsing data, click Choose what to clear.
  3. Clear Cache:
    • Set the time range to All time.
    • Check the Cached images and files, and deselect other options unless necessary.
    • Click Clear now.
  4. Reopen Edge:
    • Close and relaunch the browser.
    • Visit the portal and attempt to log in.

Safari (Mac)

  1. Enable the Develop Menu (if not already enabled):
    • Go to Safari > Preferences > Advanced.
    • Check the “Show Develop” menu in the menu bar.
  2. Clear Cache:
    • Click the Develop menu in the top bar.
    • Select Empty Caches.
  3. Alternative Method (via History):
    • Go to History > Clear History.
    • Select ‘All history’ and click ‘Clear History’ (note: this may also clear cookies and browsing history).
  4. Restart Safari:
    • Close and reopen Safari.
    • Go to ams.veltech.edu.in and attempt to log in.

Mobile Browsers

For mobile users accessing the AMS Veltech Portal:

  • Chrome (Android/iOS): Go to Settings > Privacy and Security > Clear Browsing Data > Select Cached images and files > Clear Data.
  • Safari (iOS): Go to Settings > Safari > Clear History and Website Data (this clears cache and cookies).
  • Firefox (Android/iOS): Go to Settings > Data Management > Check Cache > Clear Data.

After clearing the cache, restart the browser and revisit the portal to test login functionality.

Additional Tips to Resolve Login Issues

While clearing the browser cache often resolves login problems, other factors may interfere with accessing the AMS Veltech Portal. Consider the following:

  1. Check Your Internet Connection:
    • Ensure you have a stable internet connection. A weak or intermittent connection can cause login failures.
  2. Use the Correct Login Credentials:
    • For first-year students (admitted in 2024), use your VTU/VTA/VTP number (e.g., VTU45678) as the username and your date of birth in DDMMYYYY format (e.g., 01122003) as the password.
    • For other students, use your VTU number as the username and your registration number as the password.
  3. Try a Different Browser or Device:
    • If issues persist, test the portal on another browser or device to rule out browser-specific problems.
  4. Disable Browser Extensions:
    • Some extensions (e.g., ad blockers or VPNs) may interfere with the portal. Disable them temporarily and try again.
  5. Contact Support:
    • If clearing the cache doesn’t resolve the issue, reach out to your class advisor or the IT support team at Vel Tech University. You can also email themegaactivity@gmail.com (verify with your department for the correct contact).

Preventive Measures

To minimize future login issues:

  • Regularly clear your browser cache (e.g., every few months).
  • Keep your browser updated to the latest version.
  • Avoid using unsupported or outdated browsers (e.g., Internet Explorer).
  • Use a desktop browser for critical tasks, such as course registration, as the portal may not be fully optimized for mobile devices.

Conclusion

Clearing your browser cache is a simple yet effective way to resolve login issues on the AMS Veltech Portal. By following the steps outlined for your specific browser, you can eliminate outdated or corrupted files that may be causing problems. If issues persist after clearing the cache, consider exploring additional troubleshooting steps or contacting Vel Tech University’s support team for further assistance. With these measures, you can ensure seamless access to the AMS Veltech Portal for all your academic needs.

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