The AMS (Academic Management System) Veltech portal is a vital online tool for Vel Tech University students. It allows users to check attendance, academic records, internal marks, and exam schedules. However, like any digital platform, it can sometimes face technical glitches, login errors, or data display issues.
So, what do you do when something goes wrong? This guide explains who to contact and how to resolve technical problems effectively and quickly.
Common Technical Issues on AMS Veltech
Before contacting support, identify the nature of your issue. Some of the most reported technical problems include:
- Unable to log in despite correct credentials
- Attendance not updating or missing
- Internal marks not visible
- Page not loading or blank dashboard
- Trouble with password reset
- Sync errors between faculty data and student view
Understanding the issue clearly helps you explain it better when seeking help.
Whom Should You Contact?
Here is a step-by-step list of the right people or departments to reach out to, depending on the issue:
Your Class Advisor or Faculty Mentor
- For minor or department-specific issues (like attendance not reflecting correctly or marks not visible), start by contacting your class advisor.
- They often have admin-level access or can escalate the issue internally.
How to Contact:
- In person during working hours
- Via institutional email
- Through department WhatsApp groups (if used)
AMS Veltech Technical Support / IT Department
If the issue is technical such as login errors, system crashes, or incorrect portal behavior reach out to the official AMS support team or IT department.
Email Support (Most Common):
- Email the IT/AMS Helpdesk at:
support@veltech.edu.in (Note: Confirm with your department for the exact email)
What to Include in Your Email:
- Subject: Issue with AMS Veltech – [Brief Description]
- Your Full Name
- Roll Number
- Department
- Specific problem
- Screenshot (if possible)
Example:
Subject: Unable to Access AMS Veltech – Login Issue
Hello, I am [Name], Roll No. [XXXX]. I’m facing a login issue despite entering the correct password. Please help resolve this.
Department Coordinator or HOD
If your faculty is unresponsive or if the issue involves multiple subjects or major discrepancies (e.g., missing attendance for multiple weeks), escalate the issue to the department coordinator or Head of Department (HoD).
They can:
- Approve attendance corrections
- Push IT team to resolve delays
- Communicate directly with admin staff on your behalf
Student Grievance Cell (Last Resort)
For persistent issues that aren’t getting resolved despite multiple follow-ups, you can submit a formal complaint to the Student Grievance Cell. This ensures a documented resolution process.
Tips for Quick Resolution
- Be clear and polite in all communication.
- Always include your Roll Number and Department.
- Attach screenshots or videos of the problem if possible.
- Follow up after 24–48 hours if you do not get a response.
- Maintain a personal record of all communication.
Conclusion
Technical issues on AMS Veltech can be frustrating, especially during exams or assessments. But by reaching out to the right person at the right time, you can resolve most problems efficiently.Always start with your faculty advisor, and escalate if needed to the IT support team or department head. Keep communication professional and well-documented to avoid delays.